Terms of service
Terms of Service
Please read these terms carefully before using Cargolone or placing an order.
About These Terms
These Terms of Service govern your use of the Cargolone website and purchases made through our online store.
1. About Cargolone
Cargolone is an online retail store offering products to customers through our website at https://cargolone.com/.
Cargolone
Email: support@cargolone.com
2. Use of Our Website
By using this website, you agree to use it lawfully and in accordance with these Terms of Service and applicable laws.
You must not use the website for unlawful purposes, attempt to interfere with its operation, or knowingly introduce harmful or malicious software.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate and up to date.
However, minor differences may occur between product images and the actual product, including differences in colour, appearance or packaging.
Product availability may change without notice.
4. Prices
Prices displayed on the website are the prices applicable to the products at the time of purchase, subject to any applicable taxes, delivery charges or other costs that are clearly shown before the order is completed.
We reserve the right to correct obvious pricing or listing errors. If an obvious error affects an order, we will contact you and provide appropriate options in accordance with applicable law.
5. Placing an Order
When you place an order through our website, you are submitting a request to purchase the selected products.
After placing an order, you should receive an order confirmation using the contact information provided during checkout.
An order may be cancelled or declined where permitted by law, including circumstances such as product unavailability, obvious pricing errors, suspected fraudulent activity or technical problems affecting the order.
6. Payment
Payment must be completed using the payment methods made available during checkout.
Payment information may be processed by third-party payment service providers. Additional terms and privacy policies of those providers may apply to their processing of payment information.
7. Shipping and Delivery
We currently offer free express shipping to the destinations available through our checkout.
Estimated delivery times are:
- Europe: 3–5 business days
- United Kingdom: 3–5 business days
- United States: 5–8 business days
Delivery estimates are not guaranteed delivery dates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather or transportation disruptions.
For further information, please see our Shipping Policy.
8. Returns and Withdrawal
Consumers purchasing goods online generally have a statutory 14-day right of withdrawal, subject to applicable legal exceptions.
Our return and refund procedures are explained in our Return & Refund Policy.
Nothing in these Terms limits or excludes any mandatory consumer rights that apply to your purchase.
9. Faulty or Non-Conforming Products
Products supplied to consumers must comply with applicable statutory consumer protection requirements.
If a product is defective, damaged, incorrect or otherwise does not conform to the contract, please contact us so that we can address the issue in accordance with applicable law.
10. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, images, layouts and other materials, is owned by or licensed to Cargolone and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or commercially exploit website content without appropriate permission.
11. Third-Party Services
Our website may use third-party services for functions such as payment processing, delivery, analytics, website functionality and customer support.
Third-party services may be subject to their own terms and privacy policies.
12. Website Availability
We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
Temporary interruptions may occur due to maintenance, technical issues, security incidents or circumstances outside our reasonable control.
13. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms affects mandatory consumer rights or statutory remedies available to you.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, services or legal requirements.
The version published on this page will apply to future use of the website and future orders, subject to applicable law.
15. Applicable Law and Consumer Rights
These Terms are subject to applicable law. Mandatory consumer protection rights applicable in the customer's country of residence remain unaffected.
If you have a question or concern regarding an order, we encourage you to contact us first so that we can try to resolve the matter directly.
16. Contact Us
Cargolone
Website: https://cargolone.com/
Email: support@cargolone.com